FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

We are required to obtain an application for service, which must be signed by the person responsible for payment.
We will make a photocopy of a picture I.D. for this person. A security deposit is also required for new customers.
This is $80 for water or $80 for sewer only service, or $160 for water and sewer service combined.

The application and deposit are the same regardless of whether you rent or own your home (or land), with two
exceptions. 1) We require the name and address of the landlord on the application, when the rentor applies for
service. 2) The time when your security deposit is refunded.

If you own your home and land, your security deposit is returned, with interest, after you have paid the final bill
when discontinuing your service, or after you have made 12 consecutive on time (no late charge) payments of your
bill. If you rent your home, your security deposit is returned, with interest, after you have paid the final bill when
discontinuing your service, regardless of how long you may rent.

We send out water/sewer bills monthly, for service received during the prior month. You should receive your bill at
the beginning of each month. Bills paid after the 20th of the month are subject to a 10% late fee.

Only under the most unusual circumstances will your bill be estimated. We physically read all meters, usually during
the last week of the month. If your bill must be estimated, it will be clearly marked as such.

Monthly billing is determined by the amount of water registered through your water meter. The rates begin at $12.14
per 1000 gallons for water and $8.78 per 1000 gallons for sewer service. The minimum bill is $23.37 for water and
$22.92 for sewer. (11/15/2017) The specific rate schedule set by the WV Public Service Commission is available at
no cost upon request.

Please call us as soon as possible. We strive to make as few mistakes as possible and will gladly correct any
mistake. Timely information makes this much easier.

Payments can be accepted at the Midland office located in Glenmore. We accept Visa, MasterCard or Discover.
Payments by money order or check (internet or local) may be mailed to the address above. Please remember,
payments received after the due date are subject to late charges. Midland PSD is now able to accept
electronic transfers and online payments.